SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was very surprised at the quality I had some doubts but when I put them on you don't get very comfortable and the material looks very good quality. For the price I can recommend them a lot
Very fast shipping! Beautiful shoes and very well sewn. Price - great deal! I recommend it to everyone! Big THANKS to store
Great, they got here super fast. I don't know what the base is made of, but it's very comfortable walking.
Excellent quality as seen in the image. Super cozy and warm super good. Very happy and arrived super fast.
good quality, comfortable,
Received the parcel quickly. Looks good. Of course, this is so-so but corresponds to the price. Strong glue smell. But everywhere, I hope to last at least a season. Insole of course changed to orthopedic.
Nice and fit perfectly!
Buy my birthday husband celebrating October 25th. It is planned to arrive between 25 and 30. I arrive today October 21st. My husband is super thrilled with her.
very soft, nice look 1:1 as foto. 10 size for 41 *****
The product corresponds to the description! Size in size!) store recommend!
Stretch like socks. Comfortable, warm and cozy; Now on the street minus 2 ° ( 14-11-2020) very warm and comfortable worn. I think up to-15 is quite suitable. The material is soft, pleasant to the touch, stretches. After this winter (2020/2021) if everything will be well order more. _/= a good product can be bought for work and for home. Bought for 1721₽ Of course, the road for the cat in the bag but I spring and while everything suits. 5 S⭐ I am happy with the purchase to recommend only in addition after about 30- 40 days.
It's more sneakers than shoes.. very good, light. The size approached, according to the table. The store immediately sent the order and I received in 3 weeks. Thank you
Beautiful, but very thin sole.
Good to quality and at a good price, I liked it better than the product description photo. I already had them in another color
Fast shipping, good quality, size aqqure
Appearance as on the pictures, arrived very quickly, fully tracked, for the European winter, for Siberia it will be cold, well, when I bought read reviews, so I knew it, they are made of split, the size is like just, but I do not know for sure yet, since there is no one to measure.
In appearance, quality, but probably cold. The sole is thin as on pasta. In general, beautiful and comfortable.
The goods reached Krasnodar for a month. Packing is good, on the way shoes did not suffer. They are beautiful and exactly as in the store's picture. The dimensional grid is accurate. Comfortable and light. I recommend the store.
Size, one in one. Quality is normal Thank you. It's worth taking.
My perfect foot was full I'm sure I will use these shoes to love it very comfortable