SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excelent sound and fits perfectly. I recommend to all.
Excellent goods, tracked brought to home, quality exceeds the price
They sound good and feel comfortable, I am happy bout them.
Excellent headphones
Maravilhosa....de more excellent sound, textures, bass, treble, battery and audible voice, as divided into canais...com Prem fulfilled the store promised .... Apologize to seller at my mail, otherwise delivery had been more even .... Thank you!!! Excellent!!
The phone is very good, came as described, arrived fast and not taxed, has a good sound quality, but not preclude the external sound.
Headphones are super, such a sound has not yet met, and the bottoms and the top are just a bomb. I checked on the phone and on the bass guitar. Came in less than a week. I just didn't expect to be so fast. Seller recommend. This is the best I have received from China.
Very good sound✅. It came very fast. Seller % Recommended.
Received Order 10 days after payment (very fast) I checked both wires and sound, I liked it. The description corresponds, the model and the color came as ordered. I recommend the store.
Meets specifications good product
Come quickly, the headphones are excellent. Seller recommend.
Great advice, soft and sound good
The sound really liked, took specially for a smartphone, TV and PC. I did not think that after sending the order the parcel came in less than two weeks. It is a pity that one of the ambrochures is jammed-this is visible in the last photo, although it is visible, that packing is more than quality. In general, thank you! Happy New Year and Christmas coming✌& Middot;
IK graag een beetje luider. In de rest 5 +.
Zeer goed!
Sterk aanbevolen voor iemand die wil luisteren muziek met FLAC formaat. Ook zeer comfortabel.
Goede hoofdtelefoon. Raden.
Betaald gisteren. Kreeg een vandaag.
Het product komt overeen met de beschrijving. Geleverd vrij snel. De goederen zijn goed verpakt, zoals ze zeggen "op geweten". Winkel en verkoper aanbevelen.
Uitstekende koptelefoon, het geluid is super. IK adviseren de verkoper. Verzending snel.
Super
Goede hoofdtelefoon. Minus, als IK zitten voor een lange tijd, IK begin te kwetsen mijn oren. Maar hier is het noodzakelijk te kiezen individueel. IK echt als twee connectors, gebruik IK zowel uit de computer en met een externe geluidskaart. Het leek dat veel bodems, voor luisteren naar muziek is normaal te verminderen een beetje erger. In algemene, voor dergelijke geld is zeer tevreden met de aankoop
Snelle verzending. Verpakking is betrouwbaar, alles is geheel. Geluidskwaliteit, gegeven de prijs is zeer goed.
Very good! Surprised me. Crisp sound, excellent sound quality, Bass perfect!! Very satisfied with the purchase! Exceptional packaging. The store really have consideration by customer.
Ordered on sale 11.11 received 19.11. Delivery Week to Perm. The parcel came home. Not crumpled, not opened. Packed in a normal box, without additional protection. The sound quality is quite decent for this money. I feel bass. Also heard some small sounds, rustles in the game. Checked on the phone and PlayStation 4. in general, I'm happy with the purchase. Listening to music and playing games will suit. The microphone didn't check. Price 2050 with coupon.