SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, came almost within the established framework, Upon receipt, I checked were charged Sound good.
Goods received, good packing, fast delivery, not included, took for a gift
Headset wireless comfort ואיכותיות. Connection easy and convenient for mobile through BT. Come with cable connection physical ופאוצ and storage/carry. Favourable price product.
I'm on a business trip, and the headphones came home, as I will check out the house
Uyyyy I die This headphones
Shipping fast. Good quality earphone. Loud, the bass is good, nice to listen. On the ears do not press perfectly sit. connected instantly. Seller recommend.
Spectacular. I'm a musician, I need all frequencies present and balanced. In this case, the best thing for me is to hear the voice, with a tremendous sound, some graves that give the voices an incredible body. Maybe it could be that the sound is something dry or cold, little compact, but at certain times it can make you vibrate with emotion. They look amazing to me. Very low latency. Very easy pairing. Comfortable, though the headband is on the extension limit for my extra elongated head.. Wrap the whole ear. It doesn't distort, clean sound at all frequencies. Brutal! Brutal! I haven't had contact with store, fast shipping, about 10 days.
Many thanks to the store! Everything works fine! The sound is great, wish you have a good sale
Packing is good, air bag. But our mail managed even through such packaging to pump the box. Headphones came whole, charged, connected immediately, play loudly, I do not have a musical hearing, so I'm happy, I took because of the volume of the battery. They promise 80 hours of the game, see how it will be. I plan to listen to the audio books throughout the working day. Headband-stitched leatherette. Ambushurs are round, soft, but in my ear you have to put it in there, what will be the feeling after 8 hours of wearing-I'll write later, so tight enough, keep well. Included cord jack 3.5 and Micro USB charging cable, leather case and instruction
Come quickly, to Kuzbass in 15 days. I liked the design, 5 stars for the sound. After studio bosses are certainly different. Overboard with bass, and the top and middle worthy. For its price is cool of course, just no alternative. I tried it on a studio map. Wonderful. Came charged, immediately in the mail and checked. Take it will not regret. *****
The headphones came without problems, everything works, the jambs did not notice. Of course, these headphones are a little small for me, on the second day of use behind the computer sat in them for a long time, that the right ears began to hurt because of the pressure of the right earpiece, the sound is good, but not excellent (for this money of course) about connecting Bluetooth to the phone connects without problems), buttons work as need, Of course, the sound on the Bluetooth sounds worse than with the wires, as the Bluetooth does not adjust the equalizer on the phone, therefore, most likely you will have to put the application and try to configure, but I have not installed yet) Of course they came with a charge, and I still do not know how much more charge there is left) What can I say the result, read a review about this product, write that the goods are satisfied, I also thought that I would be very pleased, but of course there are disadvantages, even if there was an opportunity to exchange these headphones for others, I would certainly exchange them) but this is my conclusion, about choosing this earphone to decide you) Thanks for this to the store
Delivery was plus, with Hong Kong in 8 days, super. The packaging is excellent, in the air mattress, nothing is crumpled. They sit well, but my big ears crush, it was necessary to take monitor A70. For this money it is difficult to find the best. Of the pluses: light, a week can not put the battery, a bomb. If the battery is sat, you can listen on the cord, and charge simultaneously. the reception range is excellent. You can connect two devices simultaneously. Well implemented bass, soft and elastic. Convenient Control, the middle button is slightly lower than the side, so do not miss. Short pressing on the volume buttons changes the volume, long pressing switches the track. Average-clear, start-pause, on-off respectively. Of the minuses: Failed high and slightly average frequencies (for my taste), the museum will have to listen to Merced. In total silence when connected on Bluetooth, it is audible easy to squeak, like a mosquito in the right earphone, where all the electronics are located, apparently badly shielded. In general, the ears are satisfied, you can take.
The sound quality is not very, low many and medium with high not on altitude, the garbage is a lot, the sound is not clear, I expected more to be honest. It is necessary to rule the sound эквалайзером. Bought ears to my daughter, for a non-sophisticated listener will come to terms. There are no complaints about the quality, in the kit a bag for headphones. Shipping is super fast.
St. Petersburg reached 15 days. Charge 90%. Everything is fine, I'm glad and recommend the store.
Nice quality, sounds great and fast delivery. Package was neatly wrapped in bubble wrap. Thanks!
Шикарный звук! В комплекте провод с микрофоном, но, конечно, блютус работает как гарнитура и не шипит и без него.
Ótimo produto, excelente qualidade de construção. Muito alto e graves pronunciados de excelente qualidade. ótimo vendedor, entrega muito rápida!
Вс прийшло целое, коробка слегка помнята, правда доставка была чуть больше месяца в центр Украины, о качестве звука напишу в дополнении к комментарию
Как всегда все отлично. Беру не первый раз. Лучшее предложение за такие деньги. Рекомендую товар и магазин, можно смело брать, проверено КСН. Кто не знает, как вернуть с каждой покупки 3-7 %, пишите на почту alexxx366@mail.ru всё расскажу и покажу.
Sent fast but tracking bad tracked international transport then at customs after 25 days appeared there again stuck days 10 and here already and the receipt brought from the mail at least received everything correctly on the site you Register 2 years of warranty, the quality is all excellent for me the sound is chic.