SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Packing box with inside of RC car in good light and of RC car quality significantly superior to Cotton solid look
Everything is just perfect!!!!
This car is amazing. Pro tip: grease your diffs before running it. Thank you!
El producto no llegó, al cabo de dos meses y medio tuve que pedir la devolución del dinero
La oferta era muy buena, pero jamás me llegó el producto. Creo que el problema fue la logística ya que el vendedor fue muy amable en todo momento y acepto el reembolso, lo siento por el. Espero que si puede demostrar que lo envío, no pierda en dinero. Gracias.
perfect delivery, perfect product quality
машинка супер. очень мощная. регулируется сход развал с пульта и мощность, чтоб дети в один момент об бордюр не разбили. рычаги при сильных ударах вылетают но ставятся легко на место. аккума на 2600махов хватает на +-20 мин. в общем кто думает между ремо хобби бюджетных и этой. то эта выгоднее получается. уже практически все в металле. с таким мотором тюнинг на эту малышку не понадобиться. только запчасти по мере необходимости докупать.
great product. very fine construction and mechanical details. it is easily on the same quality level as team associated, hpi, or other more expensive brands
Muy buen producto
came on time. in a well protective package
Great little RC, super fast and easy to drive. Not for young children, id say 10 and up for sure unless supervised.
All good
Top,top,top sensacional chegou tudo certinho sem nenhum problema, bem embalado carrinho muito forte e rápido recomendo nota 10, vendedor atencioso e prestativo respondeu todas minhas perguntas sem demora, levou 4 meses pra chegar, mas não fui taxado valeu cada centavo, mais uma Top!!!
good car, it works great and it's very fast, i'm happy with this purchase. only 2 things i can complain on, hence 4/5 stars: 1: sometimes the car ignores the reversing-command and does absolutely nothing when asked to drive in reverse (then i have to ask it to reverse 2 or 3 times before it actually starts reversing - i'm guessing this is a problem with the controller - and it does not happen every time, maybe 1/5 times) 2: the front-left tire is not perfectly aligned (but the front-right tire is perfectly aligned!), it goes a little to the left, which makes the whole car turn (very slightly) to the left when asked to drive straight ahead, luckily that can probably be fixed by just de-assembling the front tires and re-assemble them (i haven't done that, but the instruction manual explains how to do it - the screwdrivers required to assemble/de-assemble is not included though)
Took 2 months to deliver due to pandemic. Otherwise, everything else is good.
정말 최고..30만원짜리를 9만원에 파는군요.