SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The coat is delivered quickly, the size 46-48 with a warm sweater 3HL fit well, the most common simple coat corresponds to the price, the quality of the normal match all the lines and zippers and with the same on the back
In the Leningrad region, the order came in 12 days, the parameters 94/74/94 came well, no more and no less) color chocolate with Glitter, on the height of 162 to the middle of the shin, not thin, synthetic lining, on the tags information, only in Chinese, the hood is deep, the height of the zipper is 107 cm.
Very nice.
Žinot, aš netikėjau, Kad už tokią kainą gausiu gerą striukę. Apsirikau!!!!!!!!!!!!!!! Striukė šilta, gan neblogai pasiūta (yra-60 biški, prie Ko Galima prikibti, bet smulkmena). ESU patenkinta IR Su malonumu nešioju. Ačiū!!!!!!!!!!!!
Jacket exactly the as the picture. Material slick. Size L is in fact XS/S. At 174 cm growth reaches jacket knee-length sleeves they would be a little longer. Jacket is quite warm. Shipment fast. Cheap universal kurta for daily walking. Recommend.
Puikus paltas, Labai Gera kokybė, greitas pristatymas, ačiū rekomenduoju
Perfect. Very good quality. Good size 170 cm 58kg
For my size S/M wzięłam L. fits perfectly. My dimensions: 88-74-94. Fast shipping.
What I expected to get, the size approached, at 46-48 took 3XL, freely sits, true, I thought that it would not be shiny, well, and okay)) The Hood is deep. A coat is or a down jacket, or maybe a park, probably suitable for weather to-10 -15. In general, super! The store answers the fast! Thank you, I will recommend
On the size of OG 93, about 103 came XXL, in the hips well, in the shoulders is too big, but not critical. The color in the picture is Burgundy, in fact slightly Brown gives (closer to brick). Clasp with two runners, 2 pockets of shallow without fastening. With an increase of 160 by 5-7 cm below the knee. The quality of tailoring is good. The thickness is average, about to-15, with a warm jacket can and on cooler weather. Delivery 23 days to the Krasnoyarsk Territory
A good jacket I wear 50 size, I ordered 5XL just, with a thick jacket will be tight.
For this money, the coat is just super. Warm, well sewn. The size table of the store corresponds. On height 170 covers the knees. Delivery 25 days.
The jacket really liked! It looks very beautiful! Took the size 2 XL on the height of 164 cm., weight 57 kg., bust 94 cm., shoulder width 40 cm, sleeve length 58 cm. Under the bottom you can put on a warm blouse. The store is very good, helped to pick up the size, answered all the questions. Thank you very much! Shipping fast.
The jacket is healthy, in size, it came very quickly.
Cool jacket! Thank you, from order to receipt by courier in the Moscow region 12 days! Size fits.
I read reviews, the coat is too big. I will order a smaller size. I wear 46-48
Very nice I advise everyone to buy
Super beautiful