SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 10-30 Business days |
Canada, Europe | 10-30 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bowtali.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bag bomb, I recommend
I don't know how cool she is! I really wanted it, I saw it similar in my city in the store! But .... after the order, the money was withdrawn, the order was issued, and then in tracking, there was a record that "Transportation is suspended"! Wrote to the store, there was no answer, in and toga opened a dispute, and demanded a refund! Returned the money pretty quickly! So, it's a pity that it was not possible to buy it!
Handbag ordered Brown. Absolutely the same as in the picture. 20 cm by 22 cm. It was a long time, almost 2 months. But waiting was worth it. Good quality fittings. I'm very happy. I recommend! That this is genuine leather, and there could be no speech. Eco Leather, immediately clear. Where for such a cost people have seen natural skin. Handbag is bright and shiny, of course a youth model, it should be taken into account! All as in the photo. Very cool backpack!
Order came quickly, bag-backpack satisfied
The bitch came 20 days before Stavropol, looking like in the photo but the truth is very small and so cool
I thought she was bigger.
Delivery of the Week 2 to Moscow, bag awesome
Very good handbag
The bag is super, I wear a month already, very satisfied. Attracts the attention of others, looks expensive.
Not so effectively see, yak in the photo of the store, ale zgodat. Three zatsyatskana. Yakyst norms, the smell is not already.
Everything is good, but not the skin, but not that mislead people. it came in a couple of weeks, sent quickly. but the bag looks olapisto, the handles cut off and became much better
The backpack is similar to the photo .. but the quality of leatherette and the color are different from the photo... for this amount is quite normal... came in a month
I liked the bag, I ordered everyone familiar, there is no smell, the accessories are decent, it looks interesting and unusual, I recommend!
All comply with the description. Handbag goodly. Recommend.
Excellent backpack, live much better than in the photo, 5 points.
The backpack is very small. Looks alyapisto, cheap. And of course, it's not the skin, as enthusiastically written in other reviews. It was a long time, more than a month, the track number changed. I will hardly wear it myself, it does not look very. I'll give it to the child.
The size in reality is smaller
The bag is very beautiful, but it's true. Take it. Thank you store.
The handbag is very small. If you remove shiny pens, it's quite decent.
The bag came quickly, in 13 days. Excellent quality, soft leather, rhinestones are all in place. The fabric strap is very small. The track was tracked. I recommend the store!!!)
Thank you for fast delivery and quality goods. Handbag is cute, but small. 20 to 20.
The bag is very small, but quality. Reached almost three weeks in the Moscow region
Lifhak personally from me. Striped short belt is not needed. While winter, I will wear a bag on my shoulder. To do this, I remove one handle from the backpack, and the second I cling with carabiners on the sides instead of a striped belt. First, the handle turns out to be longer and the same color, and the stock remains the same. In the summer it is fashionable to change and carry a backpack
I love it! Exactly as the picture.
I would like a little more)