We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My wife is very happy. Now my daughter also needs this quality at altitude and delivery is very fast. I recommend both the product and the store. Thank you.
Super, huge, high-quality! Delivered the courier, came very quickly, literally within a week
Thank you very much and quality beautiful and came in 5 days, in Togliatti
Ordered 23.02, came 16.03. Ordered from China. The track was tracked throughout. The smell was present for the first 10 minutes
Come crumpled. Badly packed
The suitcase is cool, not broken, the seams are even, the delivery fast 08.03.2020 ordered and 10.03.2020 at 11 am brought.
Excellent organizer for cosmetics. Made qualitatively, neatly. Delivery is fast. In size corresponds to the description. There was a smell not very strong, but very unpleasant. Disappeared in a few days on the balcony. So not critical) I recommend both the product and the store to buy.
Delivery 4 days!!!! Straight to the apartment. The product is excellent! Thank you!!
Prettier than the picture. If I could grant 100 stars I would give them to you, because it is a luxury product of exceptional quality. This shop will pass to my great favorite for its good products, kindly to the customer and very much to have the shipment reach its destination. The exceptional packaging for it to arrive perfect. I recommend this shop and the store. I'm super happy with this purchase. Thank you very much again to the Tienda.
Fast delivery by courier to home in the Irkutsk region. good cosmetic bag, no smell.
Super packing, fast delivery and very good quality! recomend this product!
After I ordered it, China was in a difficult situation. However, it took a long time, but I am grateful that you sent it firmly. I'm glad that there are so many
The goods did not come, but the store returned the money without questions. Thank you!!! Therefore evaluation 5. i think it is a problem with our mail.
Very rustling suitcase. Only almost a month sent.
Cool suitcase, wife liked
Hello, we have problem and after discussion we resulted. Thank you store