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Product Details

Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location*Estimated Shipping Time
United States10-30 Business days
Canada, Europe10-30 Business days
Australia, New Zealand10-30 Business days
Central & South America15-30 Business days
Asia10-20 Business days
Africa15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of BOWtali (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://bowtali.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

Customer Reviews
4.6 (36 reviews)
5 stars
(32)
4 stars
(1)
3 stars
(3)
2 stars
(0)
1 star
(0)
Write a Review
I***v
8 Dec 2020

As always, everything is on top. I'm happy!

S***n
8 Dec 2020

I did not really understand the configuration, I wanted to have keys 24 and 32. But that there is normal quality.

A***r
7 Dec 2020

Excellent set, bought 3 pieces, fast delivery

A***r
7 Dec 2020

Fast shipping. Good Goods

M***n
7 Dec 2020

The set is delivered. only delivery failed, the case is broken in two corners. the quality looks good, we will check.

Customer
7 Dec 2020

OK. Super

N***v
7 Dec 2020

The set is normal, but more accurate with the choice. Half keys and heads in inches.

A***.
7 Dec 2020

Thank you to the store, everything has come, it looks good, I did not try it as I try, I will add, and so I recommend a good set.

S***n
7 Dec 2020

All in the kit. Spare parts for all three ratchets in stock. Visually qualitatively done. In work has not yet tried

S***f
7 Dec 2020

Delivery from Russia via IML service, delivery was carried out 21 + days, not critical, courier brought an order for work, loyalty +, the order is packed extra safe, I will add a review after use

Customer
7 Dec 2020

The tools are not new because there was rust on some of my good ..

M***j
6 Dec 2020

Great, perfect as the first. Onlzy 3 day delivery. I will buy from this store again and again. Product was super too. 10 star from me. Thank you A++++++++++

Y***v
6 Dec 2020

Set got! Executed very qualitatively! On a small brush a small dent, which prevents the disassembly of the brush, I think it will not be necessary to disassemble it)

D***o
6 Dec 2020

I came very quickly. Tracked. The product fully corresponds to the description. A suitcase of good quality, a tool too. I recommend the store and the goods.

Y***r
5 Dec 2020

Great product, shipping was super quick, well packaged

E***a
5 Dec 2020

Excellent suitcase! Delivered within 1 week to the house! Everything is very well packed! I advise)) dad is delighted) thanks to the store)))

V***v
5 Dec 2020

To Yaroslavl reached 10 days) to the store Thank you very much)

S***n
5 Dec 2020

I came quickly. Took for 2500. I am very pleased with the purchase. I haven't used it yet.

T***a
19 Mar 2020

It's just super!!! The set was taken as a gift, so the photo is not yet. But oooooochen failed IML delivery. A set of two weeks just lay in a warehouse in the city, and no one wanted to give it to us. They said that because. Delivery by courier, just so you can not give it out

D***k
17 Mar 2020

Looking good

V***v
16 Mar 2020

Thank you for bringing the bistro: 3

C***o
12 Mar 2020

My friend appreciated it at its fair value very good product very complete thank you

A***o
12 Mar 2020

Hello, everybody! Ordered and paid for the goods on March 3, from the warehouse of the Russian Federation, the goods came on March 12 by the delivery service IML! The store sent the order after 3 days, did not reply to my messages during the entire period of "order-delivery to home". The parcel came in whole, the quality is satisfied. I haven't applied it yet. I think everything will be OK!

N***v
11 Mar 2020

Ordered on January 25, sent only on February 11. Got under the Chinese new year, although ordered from a warehouse in Russia. The set itself is of good quality, bought for car repair. What did not like, so this is the presence of keys for 16, 18 would be better instead put on 7 and 22. Well, in general, the set is decent! A similar set for this money is not to buy, took on shares for 5 k which is 123 units.

A***h
10 Mar 2020

Quality is not on top

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